Posted to Adelaide Now (27/9/2011) on 27/9/2011 at 8:54 PM
Commenting on “$200 to lodge a complaint”
http://www.adelaidenow.com.au/property/news/to-lodge-a-complaint/story-e6frefgc-1226146207634>
It is not unacceptable to charge for a service, because when it's given free, people don't appreciate it or sometimes abuse it. However, there can be a compromise; if the complaint is found to be genuine, then the money is refunded in full or large proportion of it to the complainant and the offending member will pay for the fee. However, complainant may not receive any refund if the offending member fails to pay the penalty, in which case, the offending member can be expelled from the Institute.
Commenting on “$200 to lodge a complaint”
http://www.adelaidenow.com.au/property/news/to-lodge-a-complaint/story-e6frefgc-1226146207634>
It is not unacceptable to charge for a service, because when it's given free, people don't appreciate it or sometimes abuse it. However, there can be a compromise; if the complaint is found to be genuine, then the money is refunded in full or large proportion of it to the complainant and the offending member will pay for the fee. However, complainant may not receive any refund if the offending member fails to pay the penalty, in which case, the offending member can be expelled from the Institute.
