Posted to The Age (5/2/2014) on 5/2/2014 at 12:20PM
Commenting on "Do exit interviews work?"
http://www.theage.com.au/small-business/franchising/do-exit-interviews-work-20131127-2ya8e.html
Many interviews including exit interviews are lip service. Unfortunately, the interviewers may not have good knowledge of what's going on within the organisation, either they are an external agent or someone who is so "remote" from the real situation within the organisation.
An exit interview is only useful if the interviewee's certain useful feedback, views or opinions are taken seriously, investigated and hopefully implemented, and not treated as insults or destructive criticisms.
It also matters how the interview is conducted. The presence of a particular interviewer may not permit the interviewee to express fair and frank opinions.
In view of an unbiased comment, I feel that employees should never bottle things up until the last minute of departure. To achieve working in a harmonious and happy workplace is to have things trashed out before the environment becomes unbearable. Good employees should pass on any good idea or suggestion for improvement to their superior or even someone higher in rank, at staff meeting or one-on-one discussion.
It may not be the organisation's fault or problem. The departing employees may not be suitable or compatible to work in such environment having different culture.
Commenting on "Do exit interviews work?"
http://www.theage.com.au/small-business/franchising/do-exit-interviews-work-20131127-2ya8e.html
Many interviews including exit interviews are lip service. Unfortunately, the interviewers may not have good knowledge of what's going on within the organisation, either they are an external agent or someone who is so "remote" from the real situation within the organisation.
An exit interview is only useful if the interviewee's certain useful feedback, views or opinions are taken seriously, investigated and hopefully implemented, and not treated as insults or destructive criticisms.
It also matters how the interview is conducted. The presence of a particular interviewer may not permit the interviewee to express fair and frank opinions.
In view of an unbiased comment, I feel that employees should never bottle things up until the last minute of departure. To achieve working in a harmonious and happy workplace is to have things trashed out before the environment becomes unbearable. Good employees should pass on any good idea or suggestion for improvement to their superior or even someone higher in rank, at staff meeting or one-on-one discussion.
It may not be the organisation's fault or problem. The departing employees may not be suitable or compatible to work in such environment having different culture.
