Posted to The Age (14/1/2014) on 14/1/2014 at 1:29 PM
Commenting on "A downgrade for Qantas, a lesson for Australia's economy"
http://www.smh.com.au/business/a-downgrade-for-qantas-a-lesson-for-australias-economy-20140112-30opq.html
Money is money and smells the same whether it is private equity or normal shareholders, because money is dead. However, management is alive, or may be some in the management are living zombies.
Time and again, people at top management have been overpaid. They achieve a better bottom line the wrong way. They lack vision and foresight, and live in a cocoon. They wears blinkers and congratulate themselves, not because of their strengths that win the day, but their competitors' weaknesses that lead to the competitors' demise.
I believe the Qantas management, from the top to the lower ends are very blind and deaf. They do not look at and listen to the public's voices how other top airline's are providing services. Air stewards and hostesses work in a service industry, and yet basic manners and body language are just lacking.
It does not cost much to improve quality of food, because another two or three extra passengers on the plane will cover the additional cost for each meal. It is not unlike patients in hospital, passengers don't move about and have nothing much to do in a plane. Food is something that they will talk about to their friends, unless there is something more disastrous happens on the plane.
Commenting on "A downgrade for Qantas, a lesson for Australia's economy"
http://www.smh.com.au/business/a-downgrade-for-qantas-a-lesson-for-australias-economy-20140112-30opq.html
Money is money and smells the same whether it is private equity or normal shareholders, because money is dead. However, management is alive, or may be some in the management are living zombies.
Time and again, people at top management have been overpaid. They achieve a better bottom line the wrong way. They lack vision and foresight, and live in a cocoon. They wears blinkers and congratulate themselves, not because of their strengths that win the day, but their competitors' weaknesses that lead to the competitors' demise.
I believe the Qantas management, from the top to the lower ends are very blind and deaf. They do not look at and listen to the public's voices how other top airline's are providing services. Air stewards and hostesses work in a service industry, and yet basic manners and body language are just lacking.
It does not cost much to improve quality of food, because another two or three extra passengers on the plane will cover the additional cost for each meal. It is not unlike patients in hospital, passengers don't move about and have nothing much to do in a plane. Food is something that they will talk about to their friends, unless there is something more disastrous happens on the plane.
